
Virtual Call Center Agent
Technical Requirements
CPU Speed: Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted
MAC i5 2.7 GHz processor or better
Hard Drive 20 GB or more of available space 60 GB or more of total space
Memory 4 GB of RAM minimum 8 GB of RAM or better is preferable
Operating System Windows 10 Windows 8/8.1 not supported by some clients OR
MAC OS X 10.10 Yosemite or higher
Standard Connection and Speed Hard-wired connection (no wireless)
Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms)
Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs
Internet Explorer 11 on Windows 8 or 10
(Optional) Mozilla Firefox or Chrome for Windows
Will need to purchase:
USB Headset with Microphone (Required for Certification)
Hard-Wired Telephone and Headset (Required for Production/Servicing)