Virtual Call Center Agent

Technical Requirements

CPU Speed:  Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted

MAC i5 2.7 GHz processor or better

 

Hard Drive 20 GB or more of available space 60 GB or more of total space

 

Memory 4 GB of RAM minimum 8 GB of RAM or better is preferable

 

Operating System Windows 10 Windows 8/8.1 not supported by some clients OR 

MAC OS X 10.10 Yosemite or higher

 

Standard Connection and Speed Hard-wired connection (no wireless)

 

Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms)

 

Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)

Dual monitors may be required on some client programs

Internet Explorer 11 on Windows 8 or 10

(Optional) Mozilla Firefox or Chrome for Windows

Will need to purchase: 

USB Headset with Microphone (Required for Certification) 

Hard-Wired Telephone and Headset (Required for Production/Servicing)

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